As Murphy’s Laws on Justice puts it, “If the first person who answers the phone can’t answer your question, it’s a bureaucracy.”
Recount experiences (positive as well as negative) that you have had with government agencies (e.g., the agencies that grant driver’s licenses, offices that administer student loans, the Postal Service).
How have these experiences shaped their views about the delivery of public services?
How do your experiences with government agencies compare with the experiences your have had with organizations in the private sector?
Do you think that privatization would result in a more efficient, effective government?